General Information
1. What services does your travel agency provide?
We offer comprehensive travel services including Flight Bookings, Hotel Reservations, Vacation Packages, Tourist Visa, Cruise bookings, and Travel insurance. We also provide customized itineraries and guided tours for both domestic and international destinations.

2. What are your office hours?
Our office hours are Monday to Saturday from 10:30 AM to 7 PM. We are closed on Sundays and public holidays.

3. What is an "E" ticket?
E-tickets are offered by many major airlines, and allow you to travel without a paper ticket, eliminating the worry of leaving your tickets behind. OneTravel.com offers e-tickets when they are available. Bring government-issued photo identification (such as a driver’s license or passport) to the airport. E-ticketed passengers must have a printed boarding pass in order to proceed directly through security for check-in at the gate. Customers with check-in baggage or E-tickets who do not have printed boarding passes must go to the ticket counter prior to going through security checkpoints.

4. Can I change the name on my ticket?
All reservations must be made in the EXACT name of the person traveling - no nicknames. For international travel, the name on the reservation must be EXACTLY as it appears on the traveler's passport.

5: How do I book an infant ticket?
Infants are children under age 2. Each traveler age 12+ may accompany up to two infants in their own seats or one infant in the traveler's lap. Lap - Travelers (must be age 12+) in your party will hold the infant(s) throughout the flight. Please note that while infants in laps usually ride for free on domestic flights, a fee is charged on most international flights. Seated - A separate seat for the infant. You will be required to supply an infant car seat to ensure the infant's safety. The car seat must meet airline specifications. Seats reserved for infants may be billed at special infant fares. Please check with the carrier for more information.

 

Booking and Reservations
6. How do I make a booking?
You can make a booking through our website by using our easy-to-navigate booking system. For personalized travel plans, we recommend scheduling an appointment with one of our travel consultants.

7. Please quote me a fare.
As airlines fill flights or change fares, our database immediately reflects those changes. Since the fares change frequently we are unable to quote fares via email. Please call our sales team.

8. Can I make changes to my booking?
Yes, you can make changes to your booking by contacting our customer service team. Please note that changes may be subject to availability and additional fees depending on the nature of the changes and the policies of the service providers.

9. What payment methods do you accept?
We accept various payment methods including Bank transfers, Google Pay, Phone Pay and cash payments at our office.

10. Is my online purchase guaranteed?
All requests submitted, even if availability displays are provided, are requests only. Any requests that cannot be confirmed will receive notification by email. When you make your reservation request, if an electronic ticket cannot be issued, a paper ticket will be issued and shipped via the domestic courier. The only time a paper ticket will be issued is if an electronic ticket is not available.

11: Where do I confirm my reservation?
All flights should be confirmed with the airline directly. We recommend that you do so at least 24 hours prior to departure for domestic flights (72 hours for flights to international destinations).

12. How will I receive my travel documents?
Travel documents will be sent to you via email or WhatsApp once your booking is confirmed.

 

Cancellations and Refunds

13. How do I cancel this reservation?
Most airline tickets issued are non-refundable and non-transferable. Name changes are not permitted. However, you may be able to exchange your tickets for different dates. Penalty fees apply and not all tickets are changeable. Please call our support department for details.

14. How do I request a refund?
To request a refund, please contact our customer service team. Refunds are processed according to the service provider's policies and may take up to 14 business days to be credited to your account.

 

Travel Insurance
15. Do you offer travel insurance?
Yes, we offer a variety of travel insurance plans to protect you against unforeseen events such as trip cancellations, medical emergencies, and lost luggage. Please speak with one of our travel consultants to find the plan that best suits your needs.

 

Travel Restrictions and Requirements
16. What travel documents do I need?
Travel document requirements vary by destination. Generally, you will need a valid passport, and in some cases, a visa. We recommend checking the specific entry requirements for your destination or consulting with one of our travel consultants for assistance.

17. Are there any COVID-19 travel restrictions I should be aware of?
COVID-19 travel restrictions and requirements are constantly changing. We advise checking the latest travel advisories and guidelines from official sources or consulting with our travel consultants for up-to-date information.

18.Can you assist with visa applications?
Yes, we offer assistance with visa applications for various countries. Please contact us for detailed information and requirements for your specific destination.

 

For any additional questions or personalized assistance, please don’t hesitate to contact our team. We are here to help make your travel experience seamless and enjoyable!